Binary System decided to adopt a program that provides a ticketing service able to guarantee a higher performance in the management of problems, in order to further improving the service customer support.

Each warning, in fact, is automatically marked and run by our agents, all ensuring steps management traceability through updated notifications to customers, who have the opportunity to consult issue’s progress directly from their account at any time.

The HelpDesk also allows a good level of customization, permitting us to incorporate our business rules, automate workflows and manage escalations. For this reason, there is the possibility to generate reports that allow us to improve our performance, ensuring the level of service contractually agreed with the Client.

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